Customer Due Diligence Automation – Medical Device Distributor
The Challenge:
A medical device distributor expanding into international markets processed 80+ new customer applications monthly with manual KYC (Know Your Customer) processes taking 8-12 days per application. Background checks, sanctions screening, and beneficial ownership verification were inconsistent across sales regions, and incomplete documentation created compliance risks. Regulatory audits identified gaps in 23% of customer files.
The Solution:
Deployed Dynamics 365 Customer Insights with integrated KYC workflow via Power Apps standardizing customer onboarding globally. Azure AI Document Intelligence extracted data from passports, business registrations, and compliance certificates auto-populating customer records. Power Automate triggered sanctions screening against OFAC, UN, EU watchlists via third-party APIs, and routed high-risk customers for enhanced due diligence. Fabric maintained complete audit trails of screening results and approval decisions. Copilot assisted compliance officers with risk assessment summaries. Power BI tracked onboarding cycle times, documentation completeness, risk ratings distribution, and audit findings.
Result:
Customer onboarding cycle time reduced from 10 days to 3 days improving sales velocity, documentation completeness improved from 77% to 99% eliminating audit findings, and consistent global KYC standards reduced compliance risk. Sanctions screening automation eliminated human error previously causing 2-3 false negatives annually, and compliance team capacity improved 45% enabling growth support without headcount additions.